3.5 Communication

graphic 3.5.1

graphic 3.5.2

Communication refers to the dialogue between the website and its users. The dimensions of this website are broadcast and interactive. Broadcast is a one-way information exchange from organisation to user. Lelong has provide the FAQ for the users.(refer to graphic 3.5.1).Interactive is two-way communication between the organisation and a user. For example:user input. The users can give the feedback to the site.(refer to graphic 3.5.2)